Maniglie offers FREE shipping in Miami, Hollywood, Fort
Lauderdale, Boca Raton, Delray Beach, and West Palm Beach. Orders to the rest
of the United States will incur delivery charges based on size and weight of the
order – please email us at email@example.com with your zip code and choice
of items so that we can provide you with an accurate shipping quote. Rural
areas, limited access areas, islands, or anywhere that requires special
handling and/or services, such as boats, ferries, small delivery vehicles,
etc., will incur additional charges.
In-stock Maniglie products typically ship
within five (3-5) business days (Monday-Friday) and arrive within 5-10 days,
depending on your location. No deliveries are made on
Saturdays, Sundays or holidays.
Please note that all delivery times are
estimates only and are subject to change without notice.
Custom & Special Orders
Custom or Special orders are orders that are
placed by a customer/purchaser for merchandise that must be special ordered
from a manufacturer or supplier and cannot be returned to the manufacturer
(Including Maniglie as the manufacturer in some cases). No custom orders of any
kind can be returned.
If an order is cancelled prior to shipment,
delivery or pick-up, payment will be refunded in full, minus any and all costs
already incurred by Maniglie at that time. Payment for cancellations will be
made to the original purchaser and credit card purchases will be refunded to the
original credit card used at the time of purchase. Cancellations received after
shipping, delivery or pick-up is treated as a return – see return section below
All returns require an Authorization from our
customer service department. Please e-mail us at firstname.lastname@example.org to obtain
an Authorization. The reason for the return must be clearly stated in the
e-mail. Before taking any action you must have received a response from
Maniglie, With an Authorization number. All shipments sent to Maniglie without
an Authorization number will be refused and the associated charges will be the
sole responsibility of the sender. No returns will be accepted for any credit
granted without an Authorization.
All claims for non-damaged Maniglie brands
returns must be made within 15 calendar days of receipt of merchandise, and
only apply to merchandise in perfect (as-shipped) condition and in the
original, undamaged packaging. Non-damaged, non-Maniglie brand item returns
must be made within 10 calendar days of receipt of merchandise.
All returned items must be returned in “NEW”
or “LIKE NEW” condition, in undamaged original manufacturer’s packaging and
crating materials when applicable and with all original product materials,
manuals and instructions.
The following types of items may not be return
under any circumstance:
Items that have been partially or completely
installed and/or assembled
Custom or Special Order
Discontinued items, unless the product is
Any products identified as “Floor Model” or
“Off price” or any other term indicating that the item is not first quality
merchandise, whether the item(s) have been picked up or not.
To provide any credit or replacement units we
must first have a chance to receive and completely inspect your return. After
the product is received, inspected and verified to be in “LIKE NEW” condition,
a full refund will be provided based on the product purchase price minus any
original shipping charges and any return shipping charges and minus a 20%
restocking/re-handling charge. For products sold with “FREE SHIPPING” the
actual freight cost to originally ship the product to and from your ship-to
address will be deducted from your refund. Shipping charges on returns due to
no fault of the customer shall be the responsibility of Maniglie.
If you refuse an item delivered by a
commercial freight company for any reason other than externally visible damaged
merchandise or a shipping error by us, the item shall be treated as a customer
return and charges described above shall be applied. Any additional freight
carrier charges shall be billed to you.
Items being returned must ALWAYS be sent via
ground transportation, insured by the sender. The sender is responsible for
arranging the shipping carrier and pick-up for delivery back to Maniglie in
Miami, Florida. Unless the return is due to no fault of the sender (for
example, damaged merchandise or wrong item received). Shipping charges for
items that are sent back by any means other than ground transportation
(cheapest available) will be the responsibility of the sender. This includes
when the item is being returned at our expense – it must be sent cheapest
method possible. Maniglie will arrange the pick-up and pay the freight and
insurance of items returned due to manufacturer error, damages or any other
reason that is not caused by the purchaser.
Payment for returns and/or refunds will be
made to the original purchaser and credit card purchases will be refunded to
the original credit card used at the time of purchase. All other purchase types
will be refunded by check. Purchases made by check will be refunded up to 14
days after inspection of returned items or after the cancellation date.
Receiving Your Order
We use common freight carrier for our
deliveries. We offer only CURBSIDE DROPOFF unless specifically requested by the customer. Unless
specifically requested, no truck lift-gate service is ordered for delivery. If
you need another type of delivery please contact the freight carrier directly.
Contact details will be emailed to you the day after shipping.
When receiving your order, you are responsible
for the following:
Count all pieces of your freight. Ensures that
all pieces are accounted for before you sign for them (for example, if you have
signed for 3 pieces, but only received 2 pieces it will be assumed by Maniglie and
the freight carrier that you have actually received 3 pieces).
Check shipment for any visible damage to
containers. If the boxes are dented, crushed, scratched, punctured, or cut it
is very important to mark this on the bill of landing. If there is a
possibility of damage it may be necessary to open the box and mark the actual
damage on the bill of landing. It is important to be specific. See refusing
shipment for more details.
Check the contents (inside) all boxes before
the driver leaves to ensure that the contents do not have concealed damage. Due
to the nature of the products we sell, boxes that have been dropped may not
show obvious signs of external damage. This is very unusual, but it could
happen. The driver may refuse to allow you the time to open specific boxes – if
this is the case, open the boxes as soon as possible, but no later than 5
business days after the delivery, to inspect for damage.
If we need to replace a damaged item it is in
your best interest to contact us immediately, so we don’t sell out of this item
during the time you waited to report the issue. It the item is no longer
available, customer service will assist you to make alternative arrangements, or
arrange a refund.
Purchaser agrees to indemnify Maniglie in full for any damages or liability
that it incurs related to the delivery of merchandise or product that is caused
by any negligence or omission on the part of the purchaser.
Damages & Refusing A Freight Shipment
If the shipment is damaged and unusable, it
may be necessary to refuse part or all of the order. Call our shipping
department at 786-9535281 before refusing any shipment. Maniglie will assist in
filling a freight claim for damaged freight if the carrier is our normal
in-house carrier. If the carrier was chosen by the consignee then it will be
the responsibility of the consignee to file such a claim. Should a shipment
arrive with damages caused by the carrier, the carrier will return the merchandise
“Dead Head” at no cost to either party.
Any external evidence of loss or damage that
occurred during transit is considered visible loss or damage and must be noted
on the bill of landing and signed by the carrier’s agent (driver). Failure to
adequately describe the visible loss or damage could result in the carrier
delaying or refusing to honor the freight claim.
Any damage that occurred during transit that
was not visible at the time of delivery is considered concealed loss or damage.
Due to rough handling in transit it is possible to damage the contents of a
container without damaging the container itself. If such a situation occurs it
is important to contact Maniglie immediately for instructions on how to handle
the claim. Please do not file a claim with the freight company yourself – if
they deny your claim we have no recourse with them and thus cannot replace
anything that is damaged. If a claim is to be filed it is important to save the
container that the damaged merchandise arrived in. At least two clear pictures
are to be mailed to customer service immediately at email@example.com
You must open all received boxes and inspect
products for concealed damage within 5 business days of delivery and Maniglie must
be notified at that time. After this time frame claims may not be honored.
Freight Carrier Fees
Maniglie is only responsible (under the “FREE
SHIPPING” policy) for curbside delivery. Maniglie will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers)
only. If other services, such as in-home delivery services are requested by the
customer and billed to Maniglie, all such fees shall then be re-billed to your
If the Freight carrier is unable to deliver
the freight due to problems with contacting your or setting up delivery
appointments, storage fees may be assessed by the carrier – in such case all
storage fee are the responsibility of the customer and shall be billed to your
credit card. Any additional freight carrier’s fees such as re-delivery, special
notification, storage due to lack of response to appointments requests, returns
due to lack of response and lift-gate services, are the responsibility of the
customer (unless otherwise noted on your order). The customer is also
responsible for additional charges caused by a change of address without
notification in the required amount of time (7 days prior to delivery).